Privacy Statement

Privacy Policy

1. Introduction

BM Parts Mall is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect any information you provide when using our website.

By using this website, you agree to the terms outlined in this Privacy Policy.

BM Parts Mall reserves the right to amend this policy at any time by updating this page. We recommend checking this page periodically to ensure you remain informed of any changes.

2. Information We Collect

We may collect the following information:

Name and surname
Contact information, including email address and telephone number
Billing and delivery addresses
Vehicle information relevant to parts enquiries
Demographic information such as postcode, preferences, and interests
Information provided through customer surveys, enquiries, or promotions
Website usage information collected through cookies and analytics tools

3. How We Use Your Information

We collect information to better understand your needs and provide improved service, including:

Processing orders and deliveries
Providing customer support and technical assistance
Maintaining internal records
Improving our products, services, and website functionality
Communicating order updates and service information
Sending promotional emails regarding new products, special offers, and updates (where consent has been provided)
Conducting market research and customer satisfaction surveys
Customising website content based on your interests

4. Protection of Personal Information

BM Parts Mall takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

While we strive to safeguard your information, no method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security.

5. Cookies

A cookie is a small file placed on your device that helps improve your browsing experience.

We use cookies to:

Analyse website traffic and visitor behaviour
Improve website functionality and performance
Remember user preferences
Enhance the overall customer experience

Most web browsers automatically accept cookies. You may choose to decline cookies through your browser settings; however, this may affect certain website features and functionality.

6. Third-Party Websites

Our website may contain links to external websites. Once you leave our website, we have no control over the privacy practices of those websites and cannot be responsible for the protection of any information you provide to them.

We encourage users to review the privacy policies of any third-party websites they visit.

7. Your Rights

You may request access to, correction of, or deletion of your personal information held by BM Parts Mall, subject to applicable laws.

You may also:

Opt out of receiving marketing communications at any time
Withdraw consent for direct marketing
Request details of personal information we hold about you

To exercise these rights, please contact us using the details provided below.

8. Sharing of Information

BM Parts Mall will not sell, rent, or distribute your personal information to third parties without your consent, except:

Where required by law
To process and fulfil orders
To trusted service providers who assist in operating our business and website
To protect our legal rights and prevent fraud

9. POPIA Compliance

BM Parts Mall complies with the requirements of South Africa's Protection of Personal Information Act (POPIA). Personal information is collected and processed only for legitimate business purposes and in accordance with applicable legislation.