Cancellation, Returns, Exchanges and Warranty Policy

Order Cancellation Policy

Orders may be cancelled before they have been processed, packed, or dispatched.

As many BMW parts are sourced specifically for customer orders, BM Parts Mall reserves the right to charge a cancellation fee or refuse cancellation once an order has been placed with a supplier.

Orders that have already been dispatched cannot be cancelled and will be subject to the Returns Policy outlined below.

Special-order, non-stock, or custom-sourced parts cannot be cancelled once procurement has commenced.

Any approved refund resulting from a cancellation will be processed using the original payment method and may take several business days to reflect, depending on your financial institution.

Returns Policy

At BM Parts Mall, we strive to supply the correct parts every time. If you believe a part has been supplied incorrectly or is faulty, please contact us within 7 days of receiving your order.

Returns Conditions

  • Parts supplied correctly according to the information provided by the customer may not be returned.

  • Any approved returns must be received within 7 days of delivery.

  • Returned parts must be unused, uninstalled, and in their original packaging.

  • All packaging, labels, and accessories must be included and in good condition.

  • Returns must be accompanied by the original invoice or proof of purchase.

  • Return shipping costs are the responsibility of the customer unless the part was supplied incorrectly or is confirmed to be faulty.

Non-Returnable Items

The following items cannot be returned unless proven to be faulty:

  • Special-order or non-stock items ordered specifically for a customer.

  • Electrical and electronic components, including sensors, control modules (ECUs), and similar items.

  • Parts that have been installed, modified, damaged, or used.

Faulty or Incorrectly Supplied Parts

If a part is believed to be faulty or has been supplied incorrectly, please notify us as soon as possible. Faulty parts may be subject to manufacturer inspection and testing before a warranty claim is approved.

BM Parts Mall is not responsible for labour costs, diagnostic charges, towing costs, vehicle downtime, or any other expenses incurred during the installation or removal of parts.

Exchanges

Where an exchange has been approved, BM Parts Mall must first receive the original part or receive payment for the replacement item before dispatching a replacement.

If the replacement part differs in price from the original purchase, the price difference will either be charged or refunded accordingly.

Warranty

All warranties are provided by the relevant manufacturer or importer and are subject to their terms and conditions.

BM Parts Mall will assist customers with warranty claims where possible but cannot accept responsibility for any losses, damages, labour costs, towing costs, vehicle downtime, or expenses arising from a warranty claim.

For all returns, exchanges, cancellations, or warranty enquiries, please contact our customer support team before sending any items back.